Direct Care Relief

Location: Women’s Lunch Place

Purpose of Position: Working in Direct Care offers diverse professional opportunities and growth while supporting women experiencing poverty and homelessness. You will help to coordinate services for women in our day shelter community, which offers free access to Basic Care Services, Toiletries, Meals, Health Care, Advocacy and a Resource Center. Direct Care staff actively work with volunteers and other staff to engage guests and coordinate services according to our integrated model of care, helping vulnerable women gain access to housing, mental health services, substance use disorder treatment, and other critical services. You will provide healing, hope and dignity to more than 225 women a day.

Direct Reports: Shelter Manager
Position Status: Full Time


Schedule is Tuesday-Saturday, 6:30am-2:30pm

Shelter Operations:

  • Work a rotation of four days a week on the shelter floor and 1 day in the Resource Center, Development, Admin or Outreach

  • Be engaged, energetic, compassionate and promote a safe and welcoming community

  • Serve as a liaison to advocacy, medical and other services

  • Establish supportive/trusting relationships with guests

  • Respond to guests’ emergency needs for help with trauma, clothing, food and other necessities

  • Coordinate showers, laundry, and access to other services

  • Provide immediate crisis de-escalation intervention

  • Implement shelter policies and procedures through guest education

  • Participate in meetings, professional development training and orientation of new staff and volunteers

  • Assist with organization of donations, toiletry closet, inventory

  • Other tasks as assigned by the Shelter Manager


  • Accurately report all significant events, and tally daily numbers for all services and activities in the database and incident log

  • Perform other assignments given by the Shelter Manager


To perform this job successfully you must be passionate about our mission of helping vulnerable women in need and be able to perform each essential duty/function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience:

  • 1-2 years of relevant experience with vulnerable individuals struggling with addiction and or mental illness, poverty and or homelessness

  • High School diploma required/ Bachelor’s degree preferred

  • Ability to multi-task and remain calm in a crisis or stressful situations and respond appropriately in a trauma informed care manner

  • Effective personal skills and ability to work cooperatively with others

Language and Communication Skills:

  • Bi-lingual a plus in Cantonese, Spanish or Haitian Creole

  • Effective listening and communication skills

Other Skills and Abilities:

  • Ability to work with diverse populations that may include mental illness, addiction or homelessness

  • Proficiency with Microsoft Office Suite

Physical and Environmental Requirements: 

To be qualified for this position, an individual must meet the following standards and/or be able to perform the following essential functions and activities.

Physical activities include: 

Be able without difficulty to stand and or walk for 7 hours of an 8-hour shift. Bending, stretching and lifting 30 pounds. Take wet laundry from washing machine to dryer (over shoulder height). Fold bed linens and towels, bend to make 11 beds, set up and take down large dining tables. Clean and maintain a multi-stall bathroom, replenish supplies, clean and remove trash.  Assist with keeping dining room clean and safe during operating hours.

Sensory and Communicative activities include: Seeing, hearing, feeling and speaking.

An individual in this position will be exposed to the following environmental conditions: High level of noise, arguments, demands and commotion in community dining room.

Women’s Lunch Place offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to diversity in its workforce and programs.  Women’s Lunch Place does not discriminate based on race, color, gender or gender identity, religion, national origin, sexual orientation or disability.

Direct CareRani Wise