Shelter Manager

POSITION SUMMARY:

The Shelter Manager is responsible for overall leadership and supervision of the day-to-day operation of Women’s Lunch Place guest services.  The Manager is responsible and accountable for all direct care services and programs offered to women in the dining and flex rooms, and Welcome and Resource Centers.  The Manager supervises all direct care and relief staff, interns and volunteers who work in the dining room and Welcome and Resource Centers to ensure that guests receive consistent, high-quality, trauma-informed care.

Reports to: Director of Programs

Direct Reports: Direct Care staff, Resource Center Coordinator and all direct service interns & volunteers

Exempt Status: Exempt

Position Status: Full Time – 5 days a week to include some / occasional Saturdays and holidays and 2-3 days in direct service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

General:

The Shelter Manager will:

  • Uphold the established Mission Statement and Core Values of the WLP;

  • Create a safe and welcoming environment for staff, interns, volunteers and guests;

  • Work with other team members to support overall WLP operations including administrative, advocacy & outreach, and maintenance of the facility;

  • Attend meetings pertinent to this position at the WLP;

  • Participate in WLP community holiday celebrations and events, when possible.


Program Management:

  • Maintain a warm and welcoming community for all women experiencing homelessness or poverty;

  • Ensure that all staff and volunteer interactions in the Welcome and Resource Centers are guest-centered, strength-based, and trauma-informed;

  • Sustain high morale by offering support and guidance to staff and volunteers;

  • Manage staff assignments and schedule in a fair, timely and equitable manner;

  • Monitor all direct service statistical and organizational systems;

  • Maintain the Program Support Manual and communicate any updates to staff;

  • Assist the Director of Programs in the development and implementation of internal and external programs consistent with WLP Service Model;

  • Oversee for all “gifting” programs including holidays/Mother’s Day/birthday gifts and senior gift cards and with the planning of celebrations for holidays, birthdays and special events;

  • Coordinate in-kind donations and oversee the distribution of large donations.

Supervision and Staff Development:

  • In collaboration with Director of Finance and HR and Director of Programs screen, interview and make hiring recommendation for direct reports;

  • Train and supervise support shelter staff, interns and volunteers;

  • Provide individual supervision weekly with all direct reports;

  • Provide annual (or as needed) written performance evaluations of all supervisees;

  • Assist and support all direct reports in the development and implementation of their work plans including achieving goals and addressing challenges;

  • Work with Director of Programs to provide ongoing staff training and development opportunities.

Program Development and Evaluation:

  • Assist the Director of Programs in the assessment of internal and external programs consistent with WLP Service Model;

  • Assist the Director of Programs in the implementation of personnel policies and protocols;

  • Assist the Director of Programs in the development and implementation of program policies and protocols;

  • Ensure accurate and timely reports of all direct service data to Director of Programs;

  • Maintain daily logs, input all significant events in the shelter;

  • Review with direct care staff all incidents resulting in the barring of a guest, apply barring policy in a just and equitable manner, and communicate outcome of review to guests in question in a timely manner;

  • In consultation with the Director of Programs, oversee comprehensive response, documentation and follow up of critical incidents in the shelter.

Fiscal Oversight:

  • Review, approve and reconcile all expenditures in direct service line items and stay within budget;

  • Develop, evaluate and implement strategies for increasing cost effectiveness of all direct service programming.

Organizational and Program Representation:

  • With other members of Senior Leadership, promote and maintain positive partnerships with external groups;

  • Act as the liaison with the COTC building manager.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.

  • Bachelor’s in human services, Social Work or related field preferred, or commensurate human services experience;

  • Two to three years of supervisory and management experience in a social service setting;

  • A minimum of three years’ experience in social services preferably working with low-income/homeless women;

  • Experience in staff and program development;

  • Experience with fiscal oversight and management of program expenditures;

  • Strong communication, computer and organizational skills;

  • Proficiency with Microsoft Office Suite;

  • Familiarity with client-centered, strength-based, trauma-informed services preferred;

  • Strong listening and verbal communications skills;

  • Bilingual a plus.

Other Skills and Abilities: 

  • A genuine capacity and commitment to helping women with compassion, fairness, sensitivity, and patience;

  • Commitment to advancing the lives of women experiencing homelessness, poverty and or suffering from addiction, mental illness, and all other challenges or illnesses;

  • Understanding and commitment to team approach of working in a trauma informed manner with staff, volunteers and interns.

Physical and Environmental Requirements:

To be qualified for this position, an individual must meet the following standards and/or be able to perform the following essential functions and activities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical activities include: Standing and or walking for up to 4 hours of an 8-hour shift. Bending, stretching and lifting up to 30 pounds. Transfer wet laundry from washing machine to dryer (over shoulder height). Fold bed linens and towels. Make beds. Set up and take down dining hall tables and chairs, receive boxes of in-kind donations. Maintain bathrooms during shelter hours (replenish supplies and keep facility tidy). Maintain general tidiness of shelter during operating hours.

  • Sensory and Communicative activities include: Seeing, hearing, feeling and speaking. An individual in this position will be exposed to the following environmental conditions:  a challenging guest population, crowded dining room with a high level of noise and movement.

Women’s Lunch Place offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to diversity in its workforce and programs.  The Women’s Lunch Place does not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation or disability. 

Rani Wise