CAREER OPPORTUNITIES

Available positions at Women’s Lunch Place.
Please send résumé and cover letter to hr@womenslunchplace.org
Location: Women’s Lunch Place
Purpose of Position: Working in direct care as a member of the Direct Care Team offers diverse professional opportunities and growth while supporting women experiencing poverty and homelessness. You will help to coordinate services for women in our day shelter community, which offers free access to Advocacy, Health Care, Meals, Toiletries, and a Resource Center. Working with volunteers and other staff, you will provide healing, hope and dignity to more than 225 women a day.

Direct Reports: Shelter Manager
Position Status: Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Working a schedule that include Saturdays, and other tasks assigned by the Shelter Manager, the hours are 7am to 3pm.

Shelter Operations:

  • Work a rotation of four days a week in the shelter and 1 day in the Resource Center or outreach
  • Be engaged, energetic, compassionate and promote a safe and welcoming community
  • Serve as a liaison to advocacy, medical and other services
  • Establish supportive/trusting relationships with guests
  • Respond to guests’ emergency needs for help with trauma, clothing, food and other necessities
  • Coordinate showers, laundry, and access to other services
  • Provide immediate crisis de-escalation intervention
  • Implement shelter policies and procedures through guest education
  • Participate in meetings, professional development training and orientation of new staff and volunteers
  • Assist with organization of donations, toiletry closet, inventory

Administrative:

  • Accurately report all significant events, and tally daily numbers for all services and activities in the database and incident log
  • Perform other assignments given by the Shelter Manager

QUALIFICATIONS:

To perform this job successfully you must be passionate about our mission of helping vulnerable women in need, and be able to perform each essential duty/function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience:

  • 1-2 years of relevant experience with vulnerable individuals struggling with addiction and or mental illness, poverty and or homelessness
  • High School diploma required/ Bachelor’s degree preferred
  • Ability to multi-task and remain calm in a crisis or stressful situations and respond appropriately in a trauma informed care manner
  • Effective personal skills and ability to work cooperatively with others

Language and Communication Skills:

  • Bi-lingual a plus in Cantonese, Spanish or Haitian Creole
  • Effective listening and communication skills

Other Skills and Abilities:

  • Ability to work with diverse populations that may include mental illness, addiction or homelessness
  • Proficiency with Microsoft Office Suite

Physical and Environmental Requirements: To be qualified for this position, an individual must meet the following standards and/or be able to perform the following essential functions and activities.
Physical activities include: Be able without difficulty to stand and or walk for 7 hours of an 8-hour shift. Bending, stretching and lifting 30 pounds. Take wet laundry from washing machine to dryer (over shoulder height). Fold bed linens and towels, bend to make 11 beds, set up and take down large dining tables. Clean and maintain a multi-stall bathroom, replenish supplies, clean and remove trash. Assist with keeping dining room clean and safe during operating hours.
Sensory and Communicative activities include: Seeing, hearing, feeling and speaking.
An individual in this position will be exposed to the following environmental conditions: High level of noise, arguments, demands and commotion in community dining room.

Women’s Lunch Place offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to diversity in its workforce and programs.  Women’s Lunch Place does not discriminate based on race, color, gender or gender identity, religion, national origin, sexual orientation or disability.

Location: Women’s Lunch Place
Purpose of Position: The Bilingual Outreach Advocate is a fluent English + Haitian Creole speaker who engages with Women’s Lunch Place guests in need of care and services but are not accessing onsite advocacy or WLP or external services.  You must have a caring personality, patience and commitment to building trusting relationships with women who are struggling with poverty, housing, immigration, physical and mental illnesses, and other challenges.

Your role and objectives are to encourage and accompany women on their journey to achieve a sustainable healthier, happier and if possible, productive life. The work is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy. You will offer options and services to meet each woman’s needs through effective communication and offering available resources that result in positive outcomes. You will work in partnership with WLP direct care team and housing advocate, a partner community health worker, and with external providers.

Reports to: Advocacy Manager
Direct Reports: N/A
Exempt Status: Exempt
Position Status: Full Time
Date Completed: June 2018

Responsibilities:

General:

  • Support WLP’s Mission Statement and Core Values.
  • Participate in Advocacy and Direct Care team meetings, staff trainings and meetings.
  • Work with and support direct care services for guests.
  • Maintain guest, staff, volunteer and donor confidentiality.
  • Participate in WLP community celebrations and events.
  • Support our safe and welcoming environment for all guests, volunteers and staff.

Advocacy:

  • Proactively establish and cultivate trusting relationships with vulnerable guests in need of services.
  • Develop action plans based on guests’ needs and strengths and implement them as guests are ready and support the process until their goals are met.
  • Guide and support guests’ efforts towards safety, community, shelter, housing, legal assistance, public benefits, immigration, and recovery in mental health, substance use disorder, and trauma.
  • Provide interventions in a therapeutic manner, integrating client-centered and trauma-informed counseling techniques and other modalities as necessary (i.e. harm reduction, cognitive behavioral, art therapy, motivational interviewing).
  • Promptly record accurate and professional meeting notes in Advocacy database.
  • Develop and maintain positive relationships with external service providers.
  • Accompany guests to appointments, court proceedings, and other meetings as needed.
  • Participate in clinical supervision with Advocacy Manager.
  • Assist with guests or other needs as requested by Shelter or Advocacy Manager.

Qualifications:

  • Bachelor’s degree preferred but relevant education or experience also valued.
  • 2-4 years’ experience in related field with a preference for effective and measurable experience working with vulnerable women. Will work with and train the motivated candidate.
  • Skills and personality to engage with vulnerable women resistant to help
  • Positive, respectful, non-judgmental attitude
  • Experience and or understanding of challenges of mental illness, domestic violence, and substance use disorder
  • Motivational Interviewing skills that help someone move forward through stages of change
  • Experience with harm reduction techniques
  • Familiarity with trauma and its impact, both trauma-informed and trauma-specific
  • Willingness to establish partnerships with local hospitals, detox centers, respite care, crisis response, and short and long- term treatment programs
  • Resourceful identifying resources for low-income women
  • Ability to set limits with guests in a firm and respectful manner
  • Ability to effectively respond to and prioritize multiple requests for assistance
  • Professional writing skills
  • Proficiency in basic computer skills – Microsoft, email, internet, Word, spreadsheets, data entry.

Benefits:
Women’s Lunch Place offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to diversity in its workforce and programs. Women’s Lunch Place does not discriminate based on race, color, gender, religion, national origin, sexual orientation or disability.

Location: Women’s Lunch Place
Purpose of Position: The Women’s Lunch Place seeks a part-time employee to work in our day-time shelter in direct care supporting women experiencing poverty and homelessness. You will help to coordinate services for women in our day shelter community, which offers free access to Advocacy, Health Care, Meals, Toiletries, and a Resource Center. Working with volunteers and other staff, you will provide healing, hope and dignity to more than 225 women a day. Shift is 7:00am to 3:00pm. Expectation of 1 to 3 days a week, including Saturday’s. Could become a permanent position. $15.00 an hour.

Professional Level: Entry level
Minimum Education Required: High School

Shelter Operations:

  • Be engaged, energetic, compassionate and promote a safe and welcoming community
  • Provide a staff presence to promote a safe and community based atmosphere in the shelter
  • Establish supportive/trusting relationships with the WLP guests
  • Respond to guest’s emergency needs and requests including, but not limited to: shelter, food, clothing and other basic resources.
  • Coordinate the need for emergency showers and laundry
  • Provide immediate crisis de-escalation intervention
  • Support guests in accordance with the policies and procedures manual
  • Assist with organization of donations, toiletry closet, inventory

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty/function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience:

  • 1-2 years of relevant experience working with vulnerable individuals struggling with addiction and or mental illness, poverty and or homelessness
  • High School diploma required/ Bachelor’s degree preferred
  • Ability to multi-task and remain calm in a crisis or stressful situations and respond appropriately in a trauma informed care manner
  • Effective personal skills and ability to work cooperatively with others

Physical and Environmental Requirements: To be qualified for this position, an individual must meet the following standards and/or be able to perform the following essential functions and activities.

Physical activities include: Be able without difficulty to stand and or walk for 7 hours of an 8-hour shift. Bending, stretching and lifting 30 pounds. Take wet laundry from washing machine to dryer (over shoulder height). Fold bed linens and towels, bend to make 11 beds, set up and take down large dining tables. Clean and maintain a multi-stall bathroom, replenish supplies, clean and remove trash. Assist with keeping dining room clean and safe during operating hours.

Sensory and Communicative activities include: Seeing, hearing, feeling and speaking.

An individual in this position will be exposed to the following environmental conditions:

  • High level of noise, arguments, demands and commotion in community dining room.

 Other Skills and Abilities:

  • Commitment to a team approach of working with staff members, volunteers and guests.
  • Strong organizational skills.
  • Flexibility to quickly shift priorities
  • Ability to prioritize and remember multiple requests of guests.

How to Apply: Submit resumes and a cover letter to hr@womenslunchplace.org.

WLP is committed to providing equal opportunity in employment to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status or veteran status in accordance with applicable federal, state and local laws. Minorities encouraged to apply.

Position Summary:
The Housing Advocate works closely with guests of Women’s Lunch Place to access and maintain safe and affordable housing. Guests include women who are experiencing homelessness, housing instability, and poverty. The role includes strategizing appropriate housing placements as well as stabilizing existing tenancies to prevent homelessness. Duties include proactively outreaching to guests, offering regular office hours, accompanying guests offsite, delivering workshops, and collaborating closely with colleagues.

Reports to: Advocacy Manager
Direct Reports: Housing Intern and Housing Applications Volunteer
Exempt Status: Exempt    Position Status: Full Time

Responsibilties:
General:

  • Uphold the established Mission Statement and Core Values of WLP.
  • Attend meetings pertinent to this position at the WLP.
  • Work with other staff member to ensure professional operations in the shelter community.
  • Maintain guest, staff, volunteer and donor confidentiality.
  • Participate in WLP community holiday celebrations and events.
  • Create a safe and welcoming environment for guests, visitors and volunteers.

Housing Advocacy: 

  • Establish and cultivate supportive engagement and relationships with guests.
  • Provide effective and regular drop-in hours, scheduled appointments, timely responses to phone and email inquiries, and outreach in community dining room.
  • Facilitate and accompany guests to housing-related screenings and appointments, meetings with external providers or landlords, housing-court, and apartment viewings.
  • Housing Search: For women who are homeless or in unsuitable housing, strategize effective ways to access affordable and stable housing by referrals to partner agencies, determining where to apply (i.e. supportive housing, public housing, privately subsidized, new lotteries, vouchers, and market rate), conducting hands-on apartment searches for guests with vouchers, manage denials, access funds, and strengthen applicant candidacy by clearing up credit, CORI, and rental arrears.
  • Housing stabilization and homeless prevention: explain housing and eviction rights and responsibilities, advocate and support regarding eviction and landlord/tenant issues, work with legal aide, line up bill payors, provide utility advocacy, and address other causes of housing instability.
  • Advocacy and case management: assess strengths/needs, develop action plans in collaboration with guests, employ creativity and flexibility to meet objectives, and follow up until goals are met.
  • Respond to barriers to housing, such as court involvement, abuse, mental illness, benefits, finance, and other areas that impact ability to obtain or maintain housing.
  • Serve in a client-centered, strengths-based, and trauma-informed manner.
  • Promptly record accurate and professional meeting notes and information in Advocacy database.
  • Develop and maintain strong relationships with housing providers.
  • Partner with and support staff to facilitate housing placements and housing stabilization.
  • Maintain dedicated bulletin board for housing-related postings.
  • Provide weekly workshops related to housing and tenancy stabilization.
  • Supervise Housing Intern and Housing Application Volunteer(s).
  • Perform other duties and responsibilities as assigned by the Advocacy Manager.

Qualifications:

  • Bachelor’s degree, other corresponding experience may be substituted
  • At least one to two years’ experience providing housing-search or homeless-prevention case management
  • Two years’ experience working with low-income adults
  • Knowledge of affordable housing (including market, subsidized, and public housing), MA housing laws, and local housing resources available for low-income women
  • Ability to understand and communicate complex housing regulations and application process
  • Ability to respond to and prioritize multiple requests for assistance
  • Highly organized with attention to detail
  • Clear and professional writing skills
  • Positive, respectful, compassionate, non-judgmental attitude
  • Ability to set limits in a firm and respectful manner
  • Commitment to a team approach of working with staff members, volunteers, and guests
  • Computer skills – Microsoft, email, internet, Word, spreadsheets, data entry.
  • Experience in providing trauma-informed care preferred
  • Bilingual in Haitian Creole or Spanish preferred

Benefits:
The Women’s Lunch Place offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to diversity in its workforce and programs. The Women’s Lunch Place does not discriminate based on race, color, gender, religion, national origin, sexual orientation, gender identity or disability.

Level of language proficiency:
Bilingual in Haitian Creole or Spanish preferred

Professional level:
None specified
Minimum education required:
4-year degree
How to apply:
hr@womenslunchplace.org

Click here for more information.

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